The Immediate / On Demand Pulse Feedback process allows the Coach or the Participant to send a single request to specific Supporter(s) to get feedback immediately.

Establishing Pulse Feedback Settings

There are two levels of settings for Pulse Feedback:

• Project level (applicable to all of the Participants on the Project)

• Participant level (specific to each individual Participant).

Project Level Settings

Project Level Settings are found by clicking the gear icon on the right side of the project page.

These settings are applicable to all of the Participants on the Project.

• The Coach can set the number of pulse feedback rounds for the project. The number can be adjusted throughout the engagement.

• The Coach can set the format and rating scale with associated anchor values of the pulse feedback.  These cannot be changed once the Pulse Feedback has begun. 

• The Coach can set the privacy setting of the pulse feedback. These cannot be changed once the Pulse Feedback has begun.

• The Coach can enable reminders. If the box is checked, reminders will be sent to those Supporters and Participant that haven't responded to a Pulse Feedback survey request.  Reminders are sent every other day (for a total of 3 reminders).

Participant level Settings

To view Participant Level Settings start on the Participant's page. Click the Pulse Feedback link under the Participant's name and then click the "Request Immediate Pulse Feedback" button in the middle of the page. 

The system will default to the next round of Pulse Feedback. You have the option of sending a Pulse Feedback request for a previous round by adjusting the number.

Next, select the Supporter(s) to receive the Pulse Feedback request. Finally, click “Request Pulse Feedback” and the request will be sent Immediately. 

Review the Pulse Feedback Survey

To review the Pulse Feedback Survey, click on the green link at the top left side of the page "View Your Pulse Feedback Survey". (This survey is only for display purposes, it is not active.)

An example of the Pulse Feedback survey is below.